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Customer Service

Shipping & Delivery
We are currently providing metro and interstate delivery to your business. We deliver to all other areas around the metropolitan Melbourne, Sydney and all interstate through our preferred couriers. Deliveries will vary between 1- 10 days depending on the stock availability. When you place the order the delivery charge is not calculated. Please call our office to get the deliver charge and make the payment.
Privacy & Security
Top Value Imports we observe the privacy act of the Australia and International general law. We do not disclose any information of any kind and data to any third party organisations, it is only used exclusively by for orders, deliveries and offering you any specials. This information is not available to any marketing organization.
Returns & Replacement
We will honour a refund policy to most products if the product is not what you ordered or is significantly different to what you ordered. Please see More Information tab of the product when ordering for any special conditions. We shall refund your money if the item have not been delivered or has been significantly different or damaged  in transit and are not in the same condition as they left our shop. Please contact us immediately if you have an issue.
Ordering
Top Value Imports a great range of products ideally suited to small bric-a-brac and 2 dollar shop retail shops. We hope you find the process of ordering from us easy. You need to register and login to view the prices. Once logged in each product has a link ADD TO CART just click this to add the product to your shopping cart.  When you have finished you shopping click My Cart and proceed to checkout. Payment can only be done in person by calling our warehouse. The payment will include the ordered products plus the delivery.

You can view your orders anytime as a guest or an account holder, anytime after placing the order. Scroll to the footer of the website and click the link View Orders link. As a policy we recommend you create an account when checking out to view your orders. This way you can log in to your account and view orders, history or delivery details, anytime day or night.

Payments Processing
All payment processing will be done by our shop. Please call (03) 9543 9000 after placing the order. We will accept payments by credit card, debit card, bank transfer.
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Viewing Orders
You can view your orders anytime as a guest or an account holder, anytime after placing the order. Scroll to the footer of the wesite and click the link View Orders link. As a policy we recommend you create an account when checking out to view your orders. This way you can log in to your account and view orders, history or delivery details, anytime day or night.
Updating Account Information
If you had created an account you can log in to your account and update any account information or view the progress of the orders.
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